Frequently Asked Questions
Everything you need to know about bringing Krustic home.
What materials are used in Krustic furniture?
We prioritize sustainability and durability by using premium solid woods, eco-friendly finishes, and artisanal metalwork designed to last a lifetime.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and setup.
Do you offer a warranty on your home decor?
Yes, all Krustic furniture items come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and condition. Please note that custom-made pieces are final sale.
How do I care for my Krustic wooden pieces?
To maintain the natural beauty of the wood, dust regularly with a soft cloth and avoid harsh chemicals. We recommend applying a high-quality furniture wax once a year.
Can I track my shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery's progress in real-time.